Delivery & Returns
UK 'Royal Mail Signed For': Usually 3 - 5 working days £4.95
'International Signed For': Usually 7 - 12 working days £16.99
HandMade items will usually take 1 Week+ production time, and an additional 3 days for any
customising. It will then be released for DELIVERY times stated above.
As an independent boutique we'll always try our best to minimise this time frame where possible,
until it's in the postal system and out of our control. ALL ITEMS ARE QUALITY CHECKED
WITH DATE & TIME STAMPED PHOTOGRAPHS BEFORE DISPATCH.
Her Ego processes orders on working days Mon - Fri. If an order is placed on a weekend, your order will be handled on the
next working day. We are unable to guarantee specific delivery dates as all deliveries are subject to the service provided
from Royal Mail and its affiliates. With this in mind and in an unlikely event, please allow a maximum of up to 8
working days for delivery within Mainland UK and 14 working days for Non-Mainland UK.
In some cases, where the Royal Mail has been unable to secure a signature on delivery, the order will be taken to a postal
office. If the customer does not collect the order, or arrange a redelivery with the Royal Mail, the order will usually
be returned to Her Ego. We will resend the order to the customer, at the customer's expense for the postage.
We cannot be held accountable for delays OR CHARGES in customs clearance.
If you have any queries about the delivery process, please feel free to SEND US A MESSAGE USING THE CONTACT PAGE.
All SALE items can be returned for STORE CREDIT only - no refunds will be issued. Once any tags are removed
from full price or sale items, we will not accept any returns unless the item is faulty.
Please be aware CUSTOMISED ITEMS will be made especially for you, so they can only be returned if they are faulty.
You can return all other items within 14 days of receipt for a refund of that item(s). (14 days from delivery
date for Mainland UK, Non-Mainland UK & International Orders). Note - the value of refund will exclude shipping costs.
Cost of return postage is at the returners expense. Please email FROM THE CONTACT PAGE for The return address.
Her Ego will not accept returns for items returned outside of the 14 days return period, or any items that have been worn, marked
with stains, damage or odour, nor if the Her Ego tag has been removed. The item must be returned to us in
its original packaging with the order/dispatch note enclosed and returns documentation completed. Her Ego's decision will
always be final on the condition of items if we have reasons to believe they have been worn.
After 14 DAYS we retain the right to refuse the return of faulty goods.
HOW TO RETURN
We hope to provide the best possible service and goods, however, if you decide to return your order with Her Ego LONDON YOU CAN DO THE FOLLOWING:
1. PLEASE let us know before POSTING, by sending an email VIA THE CONTACT PAGE, stating your reason for return, quote the order number &
the names of the items you are returning. (all of which you can find on the order/dispatch note your goods were sent with.) WE WILL
RESPOND BACK WITH A RETURN ADDRESS. Please also fill out your returns note and pop it back in the package.
2. In all cases, the items returned must be in their original condition. All goods will be inspected on return (in the unlikely event
that an item is returned to us in an unsuitable condition, we reserve the right to send it back to you, in which case a refund will
not be processed.) The goods are your responsibility until it reaches us. For your own protection, we recommend that you send the
parcel using a delivery service that insures you for the value of the goods, and retain your receipt as proof of postage. Items lost
in the postal system are not Her Ego LONDON's responsibility.
3. Once your returned items arrive back and have been checked over, you will be notified with a returns confirmation email
informing you that your items have been received safely. PLEASE ALLOW 16 DAYS FOR THE RETURNS CONFIRMATION EMAIL.
NOT RECEIVED A RETURNS CONFIRMATION EMAIL AFTER 16 DAYS?
It is unlikely to not receive a returns confirmation email once items have been received back at Her Ego LONDON, but if this occurs and it
is in fact past the 16 days after returning your items to us, then please EMAIL US AT CUSTOMERCARE@HER-EGO.COM and we
will get back to you as soon as possible. Be sure to include your order number, items returned and attach aN image
of your proof of postage receipt.
After receiving the goods back, 10-14 working days is usually the time frame for processing refunds by Her Ego LONDON.
however, we ask to please wait the full 14 days AFTER YOUR RETURNS CONFIRMATION EMAIL, BEFORE contacting US. This is because
after refunds have been processed by Her Ego LONDON, refund times are dictated by the card issuers and are outside of our control.